A ticket system which involves TeamLab or Zoho, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user’s issue or request.
Issues can have several aspects to them. Each issue in the system may have an urgency value assigned to it, based on the overall importance of that issue. Low or zero urgency issues are minor and should be resolved as time permits. Other details of issues include the customer experiencing the issue (whether external or internal), date of submission, detailed descriptions of the problem being experienced, attempted solutions or work-arounds, and other relevant information. As previously noted, each issue maintains a history of each change.
Teamlab Office – TeamLab is a cloud business service that enables you to manage projects, customer relations and documents in one place. You don’t need to switch back and forth between multiple applications to perform different tasks. Here you obtain a single multi-featured system to organize every step of your work improving your productivity and optimizing efforts for success.
Zoho CRM – recommended by top analysts and used by more than 50,000 companies worldwide. It’s lead management system automates lead-generation, lead-tracking, follow-ups, etc in a simple yet incredibly powerful fashion, letting you manage every aspect of your customer relationships in one smart, central location. A CRM offering complete for a small business and explicitly designed that way.